The pandemic has forced large numbers of those who are still employed—nearly half the American workforce, by some estimates—to work from home. And while that has actually improved productivity for many people, partly due to eliminating time-consuming commutes, remote work comes with its own challenges. Here are three of the top problems we’ve been helping…

Every so often, I hear from a Mac user with a seemingly impossible problem: a document window in (some) app is opening somewhere outside of the screen, or “when I open (some) app, nothing happens”. What maybe happening, the window is effectively invisible and they can’t work with it in any way because the window…

Whenever you tap a link to open a Web page on your iPhone or iPad, it automatically opens a new tab. Having hundreds of tabs open won’t cause any problems but can make working with tabs clumsy. You can close all tabs—touch and hold the tab button and then tap Close All X Tabs—but you…

Apple recently released iOS 13.5, incorporating a new Exposure Notification API in response to the global COVID-19 pandemic. The Exposure Notification API could lower contact tracing costs, reduce the spread of COVID-19, prevent life-changing health consequences, and save lives. At worst, it won’t prove particularly effective. In neither case does it pose any threat to…

Need help with something? Speaking as the people who are sometimes on the other end of those requests for help, we have some suggestions on how to get the support you need as quickly as possible. For instance, think about what we have to do if we receive an email message along the lines of…

Tired of typing your admin account password whenever you try to install software or change security settings on your Mac? A new feature in macOS 10.15 Catalina removes that requirement for Apple Watch owners. In System Preferences > Security & Privacy > General, select the checkbox for “Use your Apple Watch to unlock apps and…

This isn’t about periscopes or mouthwash—when it comes to searching, a scope is the area in which a search takes place. When you use the Search field in a Finder window to look for files and folders, you have the choice of two scopes: This Mac or the current folder. You can always switch the…

If you have access to multiple printers, you probably know that you can choose one from the Printer pop-up menu at the top of the Print dialog. But macOS has a feature that should make it so you don’t have to switch printers manually as often. Open System Preferences > Printers & Scanners, and look…

Starting back in iOS 11, Apple made Control Center significantly more useful by letting you customize it more to your liking by adding and rearranging buttons. You can even remove a few of the default buttons if they’re just taking up space. Opening and Closing Control Center To open Control Center in iOS 11 and…

When you’re in the Finder, choosing File > New Finder Window does, as you’d expect, open a new Finder window. But what folder appears in that window? By default, new Finder windows open to Recents, which is a built-in smart folder showing recently opened documents. If you’d prefer to see items in a fixed location…