Support Plans
If you work out of your home as a small business owner, or you run a corporate IT department that is looking for help with the Mac computers in your environment, there is a plan for you.
The Personal Support Plan is great for the solopreneur with a single Mac. The Business Support Plan scales businesses with more than 5 devices. We can scale all the way up to a corporation full of Mac users with the Enterprise Support Plan.
You choose the plan that best fits your needs. Every plan includes, phone/remote and email support. Plus proactive monitoring, one-click access to support, and maintenance of your Mac computers! Compare the plans below and pick one that works best for your business.
| Service | Personal (single device) | Business (minimum of 5 devices) | Enterprise (minimum of 20 devices) |
|---|---|---|---|
| Pro(active) Check-Up (Device Health Monitoring) | ✅ | ✅ | ✅ |
| Pro(active) Maintenance (Device Updates) | ✅ | ✅ | ✅ |
| One-Click Support (User Help) | ✅ | ✅ | ✅ |
| Device Upgrade Support | ✅ | ✅ | ✅ |
| Support Portal | ✅ | ✅ | ✅ |
| Online Documentation | ✅ | ✅ | ✅ |
| Email Support | ✅ | ✅ | ✅ |
| Phone/Remote Support | 15 minutes/day | ✅ | ✅ |
| As Needed On-Site Support1 | 15% Discount | ✅ | ✅ |
| Off-Site Cloud Based Backup2 | + $9/Mac/month | ✅ | ✅ |
| Google Workspace/Microsoft 365 Backup | N/A | ✅ | ✅ |
| DMARC Compliance with Reputation Monitoring | N/A | ✅ | ✅ |
| Endpoint Detection and Remediation | N/A | ✅ | ✅ |
| Mobile Device Management (Mac) | N/A | ✅ | ✅ |
| Apple Business (AB) Support | N/A | ✅ | ✅ |
| MS 365 / Google Workspace Admin Assistance | N/A | ✅ | ✅ |
| Employee Onboarding & Offboarding | N/A | ✅ | ✅ |
| iPhone/iPad Support (includes MDM) | N/A | +$15/Device | ✅ |
| Services | 15% Discount | ✅ | ✅ |
| Additional Services | N/A | Available | ✅ |
| Projects3 | Regular Rate | 15% Discount | ✅ |
| Regular Weekly On-Site Visit | N/A | N/A | ✅ |
| Cost | $60/Mac/month Buy Now | Request a Quote | Request a Quote |
✅ = Included/Unlimited
Regular rate = Full current rate. Contact us for specific rates.
Discount = After included support, receive a discount on additional support.
1. Within service areas of northeast Illinois, southeast Wisconsin.
2. Client computer only, servers additional.
3. Client responsible for any additional hardware or software costs